Airbnb Quick Tip: Why you need a co host3 min read

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Transcript

Why you need a Airbnb co Host?

What’s up Airbnb nation this is Danny the Airbnb pro coming at you from Cartagena, Colombia.

Today’s topic is “Why you need a Airbnb co Host.” And I’m gonna demonstrate today’s topic with a short story.

Just a few weeks ago at one of the properties I manage, there was an issue between the guest and the host and I want to take a quick second to address the fact that most of the advice that I give comes from situations that it happened to me. And this is because I’m a Guest, a Host, a Property Manager, etc.

But more importantly what it is is I take the situation that happened to me and I figure out how I can make myself better, how can I profit from an etc, etc. So it’s a mindset shift that I talk about other videos that’s very important and separate the hosts who experience down seasons and those who don’t.

So a few weeks ago again, there’s a guest checked into one of my listings. Parking is promised and it’s in there but there was a miscommunication between the host and the guest, and this miscommunication causes a potential for negative review.

So the host reached out to me and said: “Hey, this is what is happening” So then I reached preemptively to the guest and said: “Hey how is your stay going? Is there anything I can help with?” And the guests said: “Well, in fact I’m having an issue, here is my issue and etcetera” And I told the guess the things that I was going to do to take care of their issue. Thus limiting the chance that the guest leaves a negative review.

And I will demonstrate with one other example.

You hosts who are watching this, undoubtedly many of you have called Airbnb. And undoubtedly many of you are also frustrated with Airbnb who wasn’t able to solve your issue.

In this scenario we can assume the Airbnb is a listing, a host and there’s no co host.

So in this situation the guest doesn’t feel like they’re being heard, they only have the Airbnb chat with and no one else.

So they need an outlet and that outlet becomes something like, for example, on Trustpilot Airbnb has a one point five rating which is preposterous but the reason why they have that is because these guests and the host don’t have an outlet.
They have Airbnb and Airbnb can’t help that, they don’t feel heard and they want to, they want to be heard so they’re gonna leave the review somewhere like Trustpilot.

Any Airbnb they’re gonna leave the review on the listing.

So the advice is to have a co host for when you have negative situations so that the co host can address the negative situations with the guests thus limiting the potential that the guests feel heard they’re not gonna leave a negative review.

That’s really the crux of this advice. If the guests feel heard they’re not gonna leave a negative review.

thAdditionally, now that the guest has contact with two people the host and the co host; the guests know that they’re gonna leave a negative review they’re also going to be hurting the co hosts the one who’s reached out to them preemptively and ask them how they can help and make their reservation better.

Let me know any comments or questions you have in the comments field.

Give it a thumbs up on YouTube and also provide me with your comments for future topics for future weeks that I definitely will cover.

I'm Danny, the Airbnb expert

About Danny Rusteen:

Starting in 2012, Danny has been an Airbnb employee, Superhost, and Airbnb property manager. Danny lives in Airbnbs (1,000 nights). As a guest, Danny has traveled to 33 countries and sifted through thousands of Airbnb listings, so he knows what makes a listing stand out and how to offer a world-class experience to your guest. Follow his journey.

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